Return & Refund Policy

At Swiss Socks, we are committed to providing you with high-quality products and excellent service.
Your satisfaction is very important to us, and we understand that sometimes an item might not be exactly what you expected.

That’s why we’ve created a clear and straightforward return policy that ensures a smooth and reliable shopping experience for every customer.

Return Period

You have 99 calendar days from the date you receive your order to initiate a return.
After this period, we may no longer be able to process your request unless required by applicable consumer protection law.

Conditions for Returns

To be eligible for a return, the following conditions must apply:

• The item must be unused, unworn, and unwashed.

• It must be returned in its original condition, including all packaging and labels.

• Items showing visible signs of wear, damage, or alteration after delivery cannot be accepted.

Please note that for hygiene reasons, socks that have been worn, washed, or removed from sealed packaging cannot be returned unless defective.

Return Costs

If the item you received is defective, damaged, or incorrect, we will take full responsibility for all return shipping costs.
Once approved, you will receive a prepaid return label and detailed instructions via email.

If you have changed your mind or ordered the wrong product or size, you may still return your order within 99 days, but return shipping costs are at your own expense.
Original delivery fees (if any) are non-refundable.

Step-by-Step Return Process

Our return process is designed to be as simple and transparent as possible:

Contact Us
Send an email to info@swiss-socks.com including your order number and the reason for the return.

Receive Return Instructions
Our customer service team will review your request and send you authorisation details along with step-by-step return instructions.

Prepare Your Package
Carefully place the product in its original packaging, making sure all labels and documents are included.

Print and Attach the Label
If you are eligible for a prepaid return, we’ll send you a return label by email. Print it out and attach it securely to the outside of the parcel. This is the customer’s responsibility.

Send the Package Back
Drop off your parcel at the courier service indicated in your return instructions. We recommend keeping proof of postage or a tracking number for reference.

No Restocking Fees
We do not charge any restocking or handling fees for returns.

Refund Processing

Once we receive your return, our warehouse team will inspect the product to verify that it meets our return conditions.
You will then be notified by email whether your return has been approved or declined.

Approved refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 7 business days after the returned parcel is received.

Depending on your payment provider or bank, it may take a few extra days for the refund to appear in your account.

If the returned product does not meet our return criteria, it may be sent back to you at your own cost.

Exchanges

Would you prefer a different size, colour, or style?
No problem! Simply contact us at info@swiss-socks.com within 99 days of delivery.
Please include your order number and details of the product you’d like to exchange.

To qualify for an exchange, the product must:

• Be in new, unused condition.

• Include all original packaging and tags.

After contacting us, our team will guide you through each step to ensure your exchange is handled quickly and smoothly.

Non-Returnable Items

For health and safety reasons, certain products cannot be returned. These include (but are not limited to):

• Products clearly marked as non-returnable in the product description.

If you’re uncertain about whether a product qualifies for return, please contact us before sending it back.

Need Help?

Visit our FAQs page or contact our support team if you have any questions.

Contact Details:

Store Name: Swiss Socks (part of Adsense B.V.)
Company Address: Helsinkihaven 3N, 1448KP, Purmerend, The Netherlands

Chamber of Commerce Number: 88495078
VAT-No: NL864652574B01

Email: info@swiss-socks.com
Phone Number: ‪+31 6 10102903‬

Opening hours customer service

Monday - Friday: 09:00 - 17:30 (GMT)
Saturday: 10:00 - 15:00 (GMT)
Sunday: Closed

We aim to respond within 24 hours.